Hotel

How many persons can I put on an accommodation?

Can a guest be denied checking in because of their nationality?

Can we have a room with morning sun/evening sun/a quiet location/near the reception/top floor/safe for children?

Can I have specific requests regarding my accommodation?

I tried to book an accommodation, but the booking could not be completed due to a technical issue - what does it mean?

What does it cost to cancel my accommodation?

I need to cancel, but I do not have a cancellation insurance in my booking?

How quickly can I get a refund if I submit an approved medical certificate?

I have just made changes in my booking, but my booking has not been updated?

I have cancellation insurance, and want to cancel due to illness. What do I need to do?

Can I bring a pet to the accommodation?

My room is not cleaned - what can I do?

The hotel can not find my booking (at my arrival) - what can I do?

How many days can I use my entrance tickets to Disney Park?

Can I get access to Disney Park, after my check out from the hotel?

Is the cleaning included in the price?

Do I need to pay anything when I get to my destination?

The hotel can not find my booking (before my arrival) - what can I do?

Who can contact Sembo about the booking?

What if bars and restaurants etc. are closed?

Are the entrance tickets to Disneyland Paris park limited to a specific date?

Are the entrance tickets to Legoland park limited to a specific date?