Other questions
Articles
-
EU rights for air passengers
Since 2004, the rights of air passengers have b... -
Right of cancellation
The right of cancellation does not apply to tra... -
Do you have a complaint or suggestion?
We stand for equality. Providing good service i... -
When is force majeure spoken of?
If your flight is delayed or cancelled due to a... -
Who can contact Sembo about the booking?
For security and data protection reasons, only... -
What are the terms during a strike?
In the event of a strike, there are no fixed ru... -
Can I register my bonus card from the airline in my booking?
Yes, we can help you register your airline bonu... -
Why is my name spelled different on the flight ticket?
Our system only supports letters from the Engli... -
Can I book a transfer between the airports?
No, it is not possible to book a transfer betwe... -
My flight was delayed - can I get a compensation?
Please note that Stena Line Travel Group AB act...