If you want to use your cancellation insurance, please remember that the booking must be cancelled before the scheduled outbound flight. The cancellation must be confirmed by email.
The cancellation insurance applies in case of:
acute illness
accident
death
This must affect you, your travel companion, spouse or partner, child, parent, or sibling. The reason for cancellation must not have been known at the time of booking. The insurance does not cover known illnesses or complications related to pregnancy after the 30th week.
After cancellation, you must submit a valid medical certificate within 14 days. The certificate must:
refer to this specific trip
be signed and stamped by a doctor
include contact details
clearly state that the passenger is unable to travel due to a sudden and serious medical reason
If the claim is approved, 95% of the cancellation cost will be refunded. The cancellation insurance fee, the 5% deductible, and any non-refundable products are not refunded.
You can find the required medical certificate form in our terms and conditions:
Travel Conditions for Swedish customers
Travel Conditions for Danish customers
Travel Conditions for Norwegian customers
Travel Conditions for British customers
Travel Conditions for German Customers
Travel Conditions for Spanish customers
Travel Conditions for Finnish Customers