This is the assistance we provide when purchasing our service package for flights:
*If there are any schedule changes, we will find the best possible alternative for you.
*Booking of luggage and special luggage such as baby carriages, golf bags and ski equipment.
*Ordering special meals for the flight.
*Assist you with cancellations and changes in emergencies.
*Register a bonus card with the airline.
All of this + access to our customer service department if you have any further questions regarding your reservation.
Additional fees from Sembo and other suppliers may apply.
You can add our Service Package through "my booking page" on our website, use the information on your travel documents to access the page. You can also communicate directly to the customer service department via "my booking page".
The price for the service package will not be reimbursed when cancelling the trip or when airlines are unable to confirm requests. If the departure date is within 3 days, we kindly ask you to contact us via e-mail or phone to further convey your requests. Keep in mind that requests forwarded to us less than 3 days before departure can not be confirmed. If you, the passenger, has serious food allergies, you must contact the airline directly and convey this information.
If you did not book our Service Package, we kindly refer you to the airlines website for assistance.