I need assistance during my trip, what should I do?

f you need assistance during your trip, please contact us as early as possible and let us know what kind of help you require. This may include:

  • assistance from check-in to the boarding gate

  • help with boarding or disembarking the aircraft

  • use of a wheelchair at the airport or onboard

If you are bringing your own wheelchair, we need to know the following details:

  • height, length, and width

  • total weight (including battery, if electric)

All requests for assistance must be submitted in advance and are subject to the airline’s confirmation.

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