f you need assistance during your trip, please contact us as early as possible and let us know what kind of help you require. This may include:
assistance from check-in to the boarding gate
help with boarding or disembarking the aircraft
use of a wheelchair at the airport or onboard
If you are bringing your own wheelchair, we need to know the following details:
height, length, and width
total weight (including battery, if electric)
All requests for assistance must be submitted in advance and are subject to the airline’s confirmation.