Can I purchase a rebookable ticket?

Yes, Sembo offers a product called rebookable flight ticket. This can be selected and paid for at the time of booking. It cannot be added after the booking has been completed.

This service allows you to rebook your flight, depending on availability. The new trip must be completed within one year from the original booking date.

This is Sembo’s own product, meaning that the airline may not consider the ticket rebookable under their rules. All changes must be made through our flight department.

To rebook your flight:

  • Contact our flight department by email

  • Request must be made during our opening hours: weekdays (non-holidays), 9 am–3 pm Central European time

  • The request must be sent at least 48 hours before the original departure

Additional information:

  • If there is a fare or tax difference, the customer must pay it

  • Name changes and corrections are not included

  • You cannot change departure or arrival airports

  • You must fly with the same airline as originally booked

  • Stopovers cannot be added

  • The service can only be used once

  • It cannot be used after the outbound flight has departed

  • The cost of the service is non-refundable, even if the ticket is cancelled

  • You are responsible for managing any added services such as luggage and seats

  • If you miss any flight, the rebookable ticket service becomes invalid

All rebooking communication is handled by email. The main passenger must confirm the change in writing. Sembo will not make any changes without the main passenger’s written approval.


 

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