Complaint about your trip?

Providing good service is important to us. Are you dissatisfied with our service, or want to share your experience of your trip?

If you are dissatisfied with something during the trip, it is best to contact the airline/hotel directly. Often they can resolve the case quickly and easily. Contact information for airlines can be found on the respective airline's website.

If you don't report any problems immediately, it can be difficult to claim compensation when you get home.

When can I expect to receive a response to my complaint?

If the problem is not solved immediately, you can contact us via our contact form or telephone. This should be done no later than 2 months after your trip. Then write in detail what happened and what you did to try to solve the problem. The more information we have, the easier it is for us to handle your case.

For most complaints, we rely on feedback from the supplier or a third party, which means that the handling time may take a little longer.

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