To protect yourself in case something unexpected happens, we recommend adding cancellation protection when booking your trip. This protection can only be added at the time of booking and cannot be removed or refunded once the booking has been paid.
If you have purchased cancellation protection, you may cancel your trip with a 5% deductible, as long as the trip has not started and a valid medical certificate is provided.
The cancellation protection applies in the event of:
sudden illness, accident, or death
affecting the traveler, their partner or spouse, children, parents, siblings, or a person who booked the trip together with the traveler
It only applies before departure, after the agreement has become binding.
Please note:
It does not apply to illnesses that were known at the time of booking
It does not apply to complications related to pregnancy after the 30th week
The medical certificate must be issued using a special form and received by Sembo no later than 14 days after the cancellation date
Certificates received after this time will not be processed
The cost of the cancellation protection and the deductible will not be refunded in the event of cancellation